All orders are shipped out daily on Monday-Friday, not during the weekend. Your order will be processed and sent the same or next working day.
We offer 2 different methods of delivery:-
Royal mail standard untracked– Please note that this is economy shipping and is untracked. If shipping within the UK your order should arrive within 3 working days. For international shipping you should receive your items within 7-21 days.
Royal mail tracked & signed– This service is faster than standard mail and you will be able to track your parcel.
Please be aware that sometimes orders can arrive earlier or later than the days stated. These are for referential purposes only.
What happens if I have a query concerning my delivery?
We work with a trusted company who deals with all the orders and shipping. If you have any queries or concerns about your order contact email@example.com. Forward Susan your confirmation email that we sent you along with your message.
What if my order hasn't arrived that was shipped via standard royal mail?
A parcel very rarely gets lost, 99% of the time when a parcel has not arrived it is usually being held at your local post office. They try to deliver and you are not home so they keep it there and don't inform you of this. If you have waited the 14 days and your parcel has not arrived please check your local post office first then contact Susan. Although it is of circumstances beyond our control if a parcel does get lost, we will re-send it to you at no extra charge.