All orders are shipped out daily on Monday-Friday. So your order will be processed and sent the same or next day during the week.
We offer 2 different methods of delivery:-
Standard– this service uses standard Royal Mail. If shipping within the UK your order should arrive within 3 days. For international shipping you should receive your items within 7-14 days.
Courier– this service is much faster than standard mail and you will be sent tracking info.
What happens if I have a query concerning my delivery?
We work with a trusted company who deals with all the orders and shipping. If you have any queries or concerns about your order contact firstname.lastname@example.org. Forward Susan your confirmation email that we sent you along with your message.
What if my order hasn't arrived that was shipped via standard royal mail?
A parcel very rarely gets lost, 99% of the time when a parcel has not arrived it is usually being held at your local post office. They try to deliver and you are not home so they keep it there and don't inform you of this. If you have waited the 14 days and your parcel has not arrived please check your post office first then contact Susan. Although it is of circumstances beyond our control if a parcel does get lost will will re-send it to you at no extra charge.